Refund policy

We take pride in the quality of our products. If you’re not satisfied with your purchase, we’re here to help.

Return Eligibility

• Timeframe: Requests must be made within 7 days of delivery

• Condition: Products must be unopened, unused, and in original packaging

• Non-Returnable Items: Opened cigars, used accessories, and clearance items

How to Request a Return

1. Email us at support@ogcigar.online with your order number and reason for return

2. We’ll provide return instructions and a return authorization (if eligible)

3. Once received and inspected, we’ll issue a refund to your original payment method

Refunds

1. Refunds are processed within 5–7 business days after return approval

2. Shipping fees are non-refundable unless the return is due to our error

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 5 days of delivery. We’ll make it right.

Contact Us

For any shipping or return inquiries:  Email: support@ogcigars.online